21 Jan 2020 
Support Center » Knowledgebase » Advertising KnowHow » Credits Gone from Account
 Credits Gone from Account
Solution Hi Thomas,

You just explained to me what happened, without even knowing that you did.

I am betting that I did the monthly credit purge and, because you did not have a URL in place, the credits were deleted. I believe you will find, somewhere on the site, that a URL must be in place at all times - even if it's paused. This way, credits are not deleted from accounts.

I will put your credits back this time. In the future, please ensure that there is at least one URL listed on your account. If you do not want the credits used, simply pause the URL.

Please supply your username, or the email address with which you registered so I can locate your account. I already tried the one on this support request, and it gives me nothing in the database for you.

I look forward to your reply.

Catherine Heiter, Admin

Article Details
Article ID: 6
Created On: 04 Oct 2007 07:16 PM

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